Refund Policy

Last updated: January 1, 2025

At Marco's Pizza, we are committed to providing you with the highest quality pizza recipe book collection. We understand that sometimes a product may not meet your expectations, and we want to make the refund process as simple and transparent as possible. This Refund Policy explains your rights and options regarding refunds for purchases made on our website marcosplzza.website.

1. Digital Product Refund Policy

Our pizza recipe book collection is delivered as a digital download. Because digital products are delivered instantly and cannot be physically returned, we offer a 30-day money-back guarantee from the date of purchase. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of the original purchase date.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

• Your purchase was made directly through our website marcosplzza.website.
• Your refund request is submitted within 30 days of the original purchase date.
• You have not downloaded the digital product more than a reasonable number of times (we reserve the right to determine what constitutes a reasonable number).
• You have not shared, distributed, or resold the digital product to any third party.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Purchases made more than 30 days ago.
• Products that have been downloaded and shared with third parties.
• Any product that has been used in violation of our Terms & Conditions.
• Requests made by users who have previously received a refund for the same product.

4. How to Request a Refund

To request a refund, please contact our customer support team using one of the following methods:

• Email: Send an email to [email protected] with the subject line "Refund Request" and include your order number, the email address used for the purchase, and a brief explanation of why you are requesting a refund.
• Contact Form: Visit our Contact page and submit a message with your refund request details.

We will process your refund request within 5-7 business days of receiving it. If your request is approved, we will issue a refund to your original method of payment.

5. Refund Processing Time

Once your refund is approved, the time it takes for the refund to appear in your account may vary depending on your payment method:

• Credit/Debit Cards: Refunds typically appear within 5-10 business days.
• PayPal: Refunds typically appear within 3-5 business days.
• Other payment methods: Refund processing times may vary. Please contact your payment provider for more information.

6. Partial Refunds

In certain circumstances, we may offer a partial refund. Partial refunds may be issued when:

• You have downloaded the digital product but we determine that you have not used it in accordance with our Terms & Conditions.
• You have requested a refund after the 30-day period but we determine that exceptional circumstances apply.
• You purchased a bundle or package and have already accessed part of the content.

7. Technical Issues

If you experience technical issues with downloading or accessing your digital product, please contact our support team before requesting a refund. In most cases, technical issues can be resolved quickly, and we will do everything we can to help you access your product. If we are unable to resolve the technical issue, you will be eligible for a full refund.

8. Chargebacks

If you dispute a charge with your credit card company or payment provider, we will review the dispute and provide any necessary documentation to support our position. Please note that filing a chargeback without first contacting us may delay the resolution of your issue. We encourage you to contact us first so that we can work together to resolve any problems.

9. Customer Satisfaction

We are committed to your satisfaction. If you have any concerns about our product, please contact us before requesting a refund. We may be able to offer additional support, resources, or solutions to ensure that you are satisfied with your purchase. Our goal is to help you master the art of pizza making, and we want you to have a positive experience with our recipe collection.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about our refund practices. Your continued use of our website after any changes to this policy constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Refund Policy or would like to request a refund, please contact us at:

• Email: [email protected]
• Phone: +39 081 123 4567
• Address: 123 Pizza Lane, Naples, Italy